Catalyst Terms & Conditions

Introduction

This Privacy Policy lets you know how we collect, use, share, and protect information about you when you interact with Catalyst Automation LLC (“Catalyst”) through this website or mobile applications (collectively the “Website”) to use or obtain any of our products or services (the “Services”).

If you have questions about anything in our Privacy Policy, please contact us at support@get-catalyst.com.

Subscription to Notifications by Email and Text Messaging/Phone Calls

Program Descriptions

Catalyst may send you email(s) or text message notifications only after you have requested such notifications and provided your contact information at [INSERT SUBSCRIPTION PAGE PLACEHOLDER].

Cost

Catalyst does not charge fees for reminders and notifications. Your mobile carrier may charge standard rates. T-Mobile or other carriers are not liable for delayed or undelivered messages.

Message and Data Rates

Message & data rates may apply.
Messages may be per-transaction or monthly for reminders.
Some services may trigger additional messages.

How to Opt-Out

Text one of the following keywords to opt-out: “STOP”, “END”, “STOPALL”, “STOP ALL”, “QUIT”, “UNSUBSCRIBE”.
Or contact Catalyst at [INSERT SALES REP NUMBER PLACEHOLDER] or [INSERT SUPPORT NUMBER PLACEHOLDER].

Support/Help

Email: [INSERT EMAIL PLACEHOLDER]
Phone: [INSERT SUPPORT NUMBER PLACEHOLDER]

Information We Collect

Information You Provide

Name
Address
Company name
Email address
Telephone and fax number
Credit or debit card information

Other Information We Collect

Device/browser details
IP/MAC address
Cookie identifiers
Time and page access data
Search history

How We Use Your Information

We may use your information to: - Deliver, operate, and improve the Website and Services - Process transactions - Communicate about Services and support - Provide marketing and promotional offers - Conduct surveys, analytics, and trend analysis - Prevent fraud and protect safety - Comply with legal obligations

How We Share Your Information

Service Providers: Hosting, payments, etc.
Legal/Security Reasons: Law compliance or fraud prevention
Corporate Changes: Mergers, asset sales, bankruptcy

Note: Mobile opt-in data will not be shared with third parties for marketing purposes.

Cookies and Tracking Technologies

Cookies and similar technologies are used to: - Store preferences - Analyze usage - Serve targeted content - Measure effectiveness of communications

You may disable cookies via browser settings, though this may limit functionality.

Google Analytics

Used to analyze traffic and usage across devices. Data may be transmitted to and stored on servers in the U.S.

Data Security

Catalyst takes the protection of your personal information seriously. We implement a combination of administrative, technical, and physical safeguards designed to ensure the confidentiality, integrity, and availability of your data. While we strive to maintain a secure environment and follow industry best practices, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. You share information with us at your own risk.

Refunds, Cancellations, and Chargebacks

Refunds

Catalyst offers refunds for services purchased within 30 days of payment under certain conditions. To request a refund, contact us within 30 days with your order number and reason. Refunds are issued only if the service was not delivered as described or was not completed/processed at the time of request. No refunds are issued for digital products or services already accessed or used, or for custom services created specifically for you.

If approved, refunds will be credited to the original payment method. Please allow up to 15 business days for processing. No refunds will be granted after 30 days, or once filings/permits have been processed or used. If missing or incorrect information delays service beyond 30 days, and was not resolved by the customer, no refund will be issued.

If an order is cancelled after initiation, you may be responsible for costs already incurred. In case of pricing or service description errors on our site, we reserve the right to cancel affected orders and refund incorrect charges.

During peak season, if a refund request is submitted but not received in time before processing, no refund will be issued.

If a BOC-3 / Processing Agent filing is disputed or cancelled, Catalyst will cease acting as your agent. All related documents received thereafter will be rejected or destroyed, and Catalyst will not comply with DOT or FMCSA audit requests concerning such filings.

Chargebacks

Customers must contact Catalyst to resolve any disputes before initiating a chargeback. If a chargeback is filed without prior written agreement, you agree to reimburse all fees incurred during the dispute. Chargebacks are not permitted for dissatisfaction of the service was completed and on file with the FMCSA, DOT, or applicable state agency. Legal action may be taken to recover fees owed from improper chargebacks.

Cancellations

You may cancel any order within 30 days of placement if the service has not yet been completed or is not in review. Once a filing is completed, no cancellation or refund will be granted. Confirmation emails are issued upon completion but may be delayed; customers may contact us directly for the filing timestamp. Cancellation requests must be emailed to [INSERT CANCELLATION EMAIL PLACEHOLDER] by 11:59 PM EST on the 30th day after order placement. If eligible, refunds will be processed within 15 business days.

Changes to Policy

We may update this policy. Updates will be posted with the last modified date. Continued use constitutes acceptance.

Contact Information

Email: support@get-catalyst.com
Phone: (571) 559-2639‬

Catalyst CCPA Privacy Notice

This notice applies to California residents under the California Consumer Privacy Act (CCPA).

When Catalyst Acts as a Service Provider

In such cases, your data is governed by the privacy policy of the entity contracting Catalyst (e.g., your employer).

When Catalyst is the Data Controller

We may collect and process the following categories:

Use of Personal Information

Uses include: - Service delivery and support - Marketing and promotional communication - Employment consideration - Legal compliance and fraud prevention - Research and improvement of Services - Business analytics

Sharing Personal Information

Disclosed to: - Service providers - Legal authorities (if required) - During business reorganizations

All categories listed above may be disclosed for business purposes.

CCPA Rights

Right to Know / Data Portability

You may request: - What personal data we collect - Sources of data - Purpose of collection - Third-party disclosures - Specific data we hold about you

Right to Deletion

We will delete your data upon request unless an exception applies (e.g., legal compliance, security, fraud detection).

How to Submit Requests

Call: [INSERT SUPPORT NUMBER PLACEHOLDER]
Submit verifiable consumer requests with sufficient information for verification

Response Timing

Initial response within 45 days
Up to 90 days with notice
Delivery by account, email, or mail as applicable

Additional Disclosures

Data Quality/Filing Fees: Petition fees are non-refundable.
Motor Carrier Policies: Processed in 2-7 business days.
Expedited Services: Prioritized but not guaranteed.
Refund Policy: Refunds only within 48 hours if not yet filed.
Service Provision Notice: Catalyst reserves the right to modify service methods at any time.

Contact Us

Phone: (571) 559-2639‬
Email: support@get-catalyst.com
Mailing Address:
Catalyst Automation LLC
1309 Coffeen Avenue, Unit 1200, in Sheridan, Wyoming 82801